Frequently Asked Questions

Find answers to the most common questions about FUPAY's services, onboarding, and support

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Onboarding & Setup

Onboarding with FUPAY is simple and fast:

  • Step 1: Complete our online registration form
  • Step 2: Submit required KYC documents (PAN, Aadhaar, Business Proof)
  • Step 3: Get verified within 24-48 hours
  • Step 4: Integrate our APIs and go live

Our team will guide you through each step and provide technical support during integration.

Required documents for business onboarding:

  • Business Documents: GST Certificate, Shop Act License, or Company Registration
  • Bank Details: Cancelled cheque or bank statement
  • KYC Documents: PAN Card, Aadhaar Card of directors/partners
  • Business Proof: Recent utility bills, rent agreement, or property documents

For individual merchants, we require PAN, Aadhaar, and bank account details.

Our streamlined onboarding process typically takes:

  • Document Submission: 1-2 hours
  • KYC Verification: 24-48 hours
  • API Integration: 1-2 days (depending on complexity)
  • Testing & Go-Live: 1 day

Total time: 3-5 business days from application to going live.

Payment Methods & Features

FUPAY supports all major payment methods in India:

UPI & QR Payments
  • Dynamic & Static QR Codes
  • UPI Deep Links
  • All UPI Apps Support
Cards & Netbanking
  • Credit/Debit Cards (VISA, MasterCard, RuPay)
  • Netbanking (All Major Banks)
  • EMI Options Available

Payout Methods: IMPS, NEFT, RTGS, UPI Payouts

Currently, FUPAY focuses on domestic Indian payments. We support:

  • All Indian payment methods (UPI, Cards, Netbanking)
  • Domestic card transactions
  • Indian bank accounts for settlements

For international payments, we recommend using our partner solutions or contact our team for custom requirements.

Transaction limits vary based on your business type and verification level:

  • UPI: ₹1 Lakh per transaction, ₹10 Lakhs daily
  • Cards: ₹2 Lakhs per transaction
  • Netbanking: Bank-specific limits
  • Payouts: ₹25 Lakhs per transaction

Higher limits available for verified businesses. Contact us for custom limits.

Security & Compliance

FUPAY maintains the highest security standards:

  • PCI DSS Level 1: Highest card data security certification
  • RBI & NPCI Compliant: Follows all regulatory guidelines
  • End-to-End Encryption: 256-bit SSL encryption
  • AI Fraud Detection: Real-time transaction monitoring
  • Regular Audits: Third-party security assessments

Your data and transactions are protected with bank-grade security.

FUPAY handles failed transactions efficiently:

  • Instant Notification: Real-time status updates
  • Automatic Retry: Smart retry mechanisms for network issues
  • Refund Processing: Automatic refunds for failed transactions
  • 24/7 Support: Immediate assistance for any issues

Failed transactions are automatically reversed within 24-48 hours.

Settlements & Payouts

FUPAY offers flexible settlement options:

  • T+0 (Same Day): Instant settlements for eligible merchants
  • T+1 (Next Day): Standard settlement by 9 AM next day
  • T+2: For specific business categories
  • Multiple Settlements: Up to 3 settlements per day

Settlement timing depends on your business type and agreement terms.

FUPAY offers competitive pricing:

  • UPI Collections: Starting from 0.5%
  • Card Payments: Starting from 1.8%
  • Netbanking: Starting from 1.5%
  • Payouts: Starting from ₹5 per transaction

Fees vary based on transaction volume and business type. Contact us for custom pricing.

Support & Integration

Yes! FUPAY provides comprehensive technical support:

  • 24/7 Support: Round-the-clock assistance
  • Integration Help: Dedicated technical team
  • Documentation: Detailed API docs and guides
  • Live Chat: Instant support during business hours
  • Email Support: info@instaflexi.in

Our average response time is under 2 hours.

FUPAY's API integration is designed to be developer-friendly:

  • RESTful APIs: Simple HTTP requests
  • SDKs Available: For Android, iOS, and Web
  • Ready Plugins: WooCommerce, Shopify, Magento
  • Sandbox Environment: Test before going live
  • Clear Documentation: Step-by-step guides

Most integrations are completed in 1-2 days with our support.

Still Have Questions?

Our support team is here to help you 24/7

Email Support

Get detailed responses within 2 hours

info@instaflexi.in

Live Chat

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